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<body data-aspm="b_activity_fd_50004523">
  <div class="container">
    <div class="item">
      <div class="title">
        保险详情
        <div class="price"></div>
      </div>
      <div class="content">
        <p>
          <span style="font-size:0.26rem; color:rgb(25, 31, 37); text-align:left;">本产品</span><span
            style="font-size:0.26rem; color:rgb(25, 31, 37); text-align:left;">暂无法获取保司信息、重要告知、保险条款等，您可以致电蚂蚁金服客户服务电话
            95188-9 了解更多。</span>
        </p>
      </div>
    </div>

    <div class="item">
      <div class="title">
        投保须知
        <div class="price"></div>
      </div>
      <div class="content">
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;"><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">1-运费险能理赔几次？</span></p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，以购物车形式拍下的每份订单，将作为一个整体仅需投保一次。</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">一笔交易订单对应一个运费险保单，一个保单只能理赔一次</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;"><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">温馨提示：</span></p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">1、一笔保单只能申请一次理赔。一个订单有多件商品，分开退回，只获得一次理赔；</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">同时，分开退回情况下只有第一笔被卖家确认收货的订单可获得理赔</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">；</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;"> 即一个保单对应一个物流单号理赔一次</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">2、多笔订单多个保单的商品合在一个包裹退回只理赔一次，一个物流单号对应只发生一次物流退货行为（</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">一个保单多个物流单号只理赔一次，多个保单一个物流单号只理赔一次</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">） 。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">2-物流单号应该怎么填写？填错了会被拒赔嘛？</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，卖家同意您的退换货申请后，您需要您线上</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">填写正确的退换货物流单号</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">，若没有填写单号或单号填写错误都将无法获得理赔。发现填错后，您需要</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">等卖家确认收货后的72小时，待系统提示拒赔后，在淘宝-订单详情页-运费险出单-保单详情页右上角发起理赔申诉</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">，您可以提交正确的物流单号等待申诉结果，如申诉审核通过则理赔成功。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;"><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">3-换货可以赔吗？</span></p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，目前</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">天猫平台支持在确认收货前发起换货且支持确认收货前换货的运费险理赔</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">；淘宝平台支持确认收货后发起换货，但由于没有物流单号的填写入口，故</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">淘宝平台在确认收货后换货暂不支持运费险理赔；</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">建议您可以与卖家或者天猫/淘宝客服联系处理交易纠纷问题。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">4-运费险赔付金额标准是什么？为什么和我实际退货的运费金额不一致？</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，运费险是帮助买家适当减少损失的一种补偿性质的保险服务。运费险的</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">理赔金额是根据买家的收货地址和卖家在系统里预留的退货地址进行首公斤价格赔付</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">（具体以保单为准），故可能存在与您实际支付的退货运费不一致的情况。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">5-我购买的运费险，商家还没发货，我申请了退款，保费退回嘛？</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，如果在商家没有发货之前您操作了退款，在退款成功后支付的运费险保费会与退款一同到账，原路径退回；</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">若在“卖家已发货”，保单已生效的情况下申请退款，保费无法退还</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">6-运费险保单何时生效，保障周期多久？</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，运费险保单在</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">卖家发货后生效，最长保障90天。</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">在保障期内，</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">消费者在收货前和确认收货后的退货退款订单均可发起理赔</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">（注：淘宝、天猫大部分类目如女装可发起退货退款的周期为15天）。</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;"><br></span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">7-运费险多久理赔到账？怎么查看理赔金额？</span>
        </p>
        <p style="color:rgb(0, 0, 0); font-size:14px; text-align:justify;">
          <span style="color:rgb(0, 0, 0); font-size:0.26rem;">您好，</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">卖家在收到商品确认收货后，系统自动发起理赔。保险公司会在72小时内进行审理</span></strong><span
            style="color:rgb(0, 0, 0); font-size:0.26rem;">，审核通过后系统会自动完成理赔。如果您选择自行寄回，将直接理赔到您淘宝绑定的支付宝账户，您可以通过支付宝-我的-账单-搜索运费险查询到账金额；</span><strong><span
              style="color:rgb(0, 0, 0); font-size:0.26rem;">如果您选择菜鸟上门或驿站寄件，会由天猫/菜鸟垫付账户为您先行垫付，在线支付快递费时会自动抵扣，不会再次打款至淘宝绑定的支付宝账号。</span></strong>
        </p>
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